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Workspace alerts

Notifications

Compliance, task and record updates that need your attention.

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NOTIFICATIONS

Notification settings

Choose which Helm alerts you receive and how compliance reminders are delivered.

GENERAL

Notification preferences

Control the default ways Helm keeps you informed.

In-app notifications

Receive alerts inside Helm.

In-app notifications

Email notifications

Receive eligible reminders by email.

Email notifications

Critical alerts

Always surface important compliance issues.

Critical alerts

NOTIFICATION TYPES

Choose what you receive

Control in-app and email delivery for each type of Helm activity.

Notification typeIn appEmail

Driver complianceDriving licence, CPC and driver requirements

In appDriver compliance in-app notifications

EmailDriver compliance email notifications

Vehicle complianceMOT, tax and vehicle deadlines

In appVehicle compliance in-app notifications

EmailVehicle compliance email notifications

DocumentsDocument reviews and expiry dates

In appDocuments in-app notifications

EmailDocuments email notifications

TasksAssigned work and due dates

In appTasks in-app notifications

EmailTasks email notifications

IncidentsIncident updates and required action

In appIncidents in-app notifications

EmailIncidents email notifications

Walkaround checksMissed checks, defects and unsafe outcomes

In appWalkaround checks in-app notifications

EmailWalkaround checks email notifications

System notificationsImportant Helm service and workspace updates

In appSystem notifications in-app notifications

EmailSystem notifications email notifications

COMPLIANCE

Reminder milestones

Choose when Helm should remind you about upcoming and overdue compliance items.

MilestoneIn appEmail

30 days beforeEarly visibility for longer lead-time renewals

In app30 days before in-app reminder

Email30 days before email reminder

14 days beforeA two-week reminder before the due date

In app14 days before in-app reminder

Email14 days before email reminder

7 days beforeOne-week compliance warning

In app7 days before in-app reminder

Email7 days before email reminder

1 day beforeFinal reminder on the day before

In app1 day before in-app reminder

Email1 day before email reminder

Due todayAlert when the compliance item is due

In appDue today in-app reminder

EmailDue today email reminder

OverdueContinue highlighting unresolved overdue items

In appOverdue in-app reminder

EmailOverdue email reminder

EMAIL DELIVERY

How reminders are delivered

Choose whether Helm sends alerts individually or groups them into a daily summary.

Delivery mode

ImmediateSend eligible email alerts as they happen. Daily digestGroup eligible reminders into one daily summary.

Send daily digest at

Timezone

Repeat overdue reminders

Controls repeat email reminders while an item remains overdue.

NOTIFICATION EMAIL

Email destination

Compliance reminder emails are sent to the email address associated with your Helm account.

Account email

To use a different address, update the email associated with your Helm account.

WORKSPACE RULES

Mandatory notifications

Workspace rules can require important compliance alerts for selected team members.

Locked preferences are managed at workspace level and cannot be changed by individual team members.

Critical compliance alerts

Required by your workspace

Critical compliance alerts required by workspace

Overdue compliance email reminders

Require continued email reminders for overdue items.

Require overdue compliance email reminders

Required recipients

Transport ManagersOperational owners responsible for fleet compliance. Compliance ManagersPeople responsible for policies, evidence and deadlines. Owners / AdminsWorkspace administrators with governance responsibility.

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